Privacy Policy


Dernière mise à jour : 17.02.2025

We value the protection of your personal data and are committed to complying with Swiss laws, particularly the Federal Act on Data Protection (FADP). This policy explains how we collect, use, share, and protect your data.

1. Personal Data Collected

We collect the following information:

  • First and Last Name
  • Email Address
  • Identity Document
  • Address

This information is necessary to process your requests and create mobile contracts.

2. Purpose of Data Collection

The personal data collected is used for the following purposes:

  • To create mobile contracts based on your request.
  • To perform marketing operations and inform you about our services.
3. Data Sharing

Your personal data is shared exclusively with Privatel Sàrl, the company that owns ClienTel and is responsible for creating mobile contracts.

4. Use of Third-Party Tools

We use Odoo CRM to analyze website traffic and improve the user experience.

5. Data Hosting

Your personal data is hosted on servers located within the European Union (EU) in data centers that ensure a high level of security.

6. Data Retention Period
  • Identity Document: Retained for the duration of the contract.
  • First and Last Name, Email Address, Address: Retained indefinitely unless an explicit request for deletion is made (see Section 7).
7. Your Rights

You have the right to:

  • Access your personal data.
  • Request the correction of your data.
  • Request the deletion of your data after contract termination.

To exercise your rights, please contact us at:

Email : info@clientel.ch

8. Use of Cookies

We use the following cookies on our website:

  • Authentication Cookies: To enable access to secure sections of the site.
  • Tracking Cookies: To collect anonymous statistics on website traffic and improve the user experience.

You can manage your cookie preferences directly through your browser settings.

9. Data Security

We implement technical and organizational measures to ensure the security of your personal data and prevent unauthorized access.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. The current version will be published on our website with the updated date.

If you have any questions or concerns about this policy, please contact us at info@clientel.ch.